Your device is experiencing a malfunction and you have not found a solution after consulting our FAQ ?
Before completing the after-sales service request form (which you will find at the bottom of the page), we thank you kindly for reading the procedure to follow, below :
Warning : If your device is no longer under warranty, please refer to our FAQ.
1) Before any return of merchandise
Upon receipt, and after verification of the compliance of the request, a “return authorization” mentioning an RMA number will be sent to you.
WARNING : Any handwritten document cannot be processed.
2) Acceptance criteria for returns
Only will be accepted and processed :
Any return of merchandise that does not comply with the RMA procedure may be refused.
3) Return of goods
The client must :
You are strongly advised to choose an insured mode of transport on the outward journey. In case of loss or problem, the responsibility lies with you.
RMA return address : BLEU JOUR After-Sales Service – 37 avenue Jules Julien – 31400 Toulouse
4) Processing of returns
Upon receipt of the goods meeting the various return acceptance criteria, the equipment will be tested. Following these tests :
General After-sales Service Conditions available on request or on our website : bleujour.com